Frequently Asked Questions
What are your opening hours?
Monday | Closed |
Tuesday | 12:00—21:30 |
Wednesday | 12:00—21:30 |
Thursday | 12:00—21:30 |
Friday | 11:00—22:00 |
Saturday | 11:00—22:00 |
Sunday | 11:00—21:00 |
How can I order from Panzerò?
When you order directly through our Panzerò website, we offer pre-order and take-away options only. For delivery, please use our exclusive partner, UberEats, where you can enjoy Panzerò at any time, day or night!
Take-away | Panzerò, Italy at first bite! |
Delivery | UberEats |
I ordered through UberEats but my delivery didn't arrive yet/or I received the wrong order. What should I do?
For any issue with your UberEats order please use the UberEats app to contact customer service.
How do I make a reservation?
If you’d like a guaranteed spot and avoid any waiting time, we highly recommend making a reservation. You can easily book a table through our website.You’ll receive a confirmation email immediately after booking. If needed, you can also modify the time of your reservation using the same confirmation email (check your spam folder!). Reservations can be made up to 3 months in advance and as late as 3 hours before the indicated time, if a spot is available.
Book a table inside | |
Book a table on the patio |
For groups of 11 or more, please note that reservations must be made at least 1 day in advance. The system will charge you a deposit of €10, which will be deducted from your final bill. Once you make your group reservation through our website, we will contact you personally by phone or email to best accommodate your request.
Make a group reservation |
Can I reserve the whole restaurant for an event?
Yes! Please drop us an email at events@panzero.nl specify the date and time, and we’ll get back to you to coordinate the event.
How do I get a loyalty card?
When you’re finished dining with us and you pay your bill at the register, our staff will offer you our loyalty card. If you are not dining in our restaurant, we will include a loyalty card with every take-away order as well as with deliveries made via UberEats.
How does the loyalty program work?
Once you have your Panzerò loyalty card, bring it with you each time you visit us. You’ll get one stamp for every 10€ you spend. Collect 10 stamps for one free small panzerotto or 20 stamps for one free large panzerotto (Classico, Prosciutto, Salame, Stufato).
I have an old loyalty card, can I still use it?
Yes! Just ask us for the new version and we will convert your old card and any stamps you previously had to the new card.
Can I purchase a gift voucher?
Yes! You can purchase gift vouchers online starting at €25. Gift vouchers are only redeemable when dining in. If you are placing a reservation, it is important to redeem the code of your gift voucher while processing the reservation, as it will appear on the reservation itself, and the amount can be deducted from the final bill. Please note that gift vouchers are only available through online purchase and cannot be bought in-store.
Gift voucher €25 | Gift voucher €50 | Gift voucher €100 | Gift voucher €150 |
I have some food allergies and/or intolerances. What can I eat?
Please visit our Nutrition & Allergens page on our website for a full list of all the possible allergens contained in our dishes.
Nutrion & Allergens |
At Panzerò, we take pride in cooking with the freshest seasonal ingredients, but due to the handcrafted nature of our food and the use of shared cooking and preparation areas, we cannot guarantee that any of our dishes are completely allergen-free. Products containing wheat, eggs, nuts, dairy, sesame seeds, peanuts, tree nuts, and mustard are all made in our kitchen. While we take precautions to avoid cross-contamination, trace amounts of these allergens may be present in our dough, so we advise customers with severe allergies to take this into consideration.
Is the dough vegan?
Absolutely! Our dough is 100% vegan. It contains the highest-quality extra virgin olive oil, flour, salt, water, and other secret ingredients!
I’m pregnant, can I eat your cheese?
Yes! All of our dairy products including our Stracciatella cheese go through a pasteurization process and therefore are safe for everyone to enjoy.
What kind of oil do you use to fry your panzerotti?
We prefer to fry with high oleic sunflower oil because it stands up well to the high heat during frying. It’s also an overall healthier oil to cook with, and it has a very mild light flavour. This allows the delicious panzerotti and all its seasonings to shine through.
Why is the tuna pink? It looks like ham to me, how can I be sure?
Our tuna is smoked and cured which gives it that bright pink color similar to ham.
Where are you located?
We are located at Botersloot 50a – 3011HH – Rotterdam, only 350 meters away from Blaak station!
Panzerò, Italy at first bite! |
Is there parking near Panzerò?
There are several spots near our restaurant on Botersloot that offer parking. Other great options include parking near Loetje Rotterdam for a quick walk over to Panzerò, or the parking garage inside Markthal, which is only 200 meters away from Panzerò!
Italian spoken language
The majority of our staff is Italian, therefore, Italian is the most common language spoken in our restaurant, followed by English. However, we have menus printed in English and Dutch, so please ask our staff for the menu version you prefer.
What are panzerotti?
Panzerotti are considered Puglia's most beloved street food and one of our specialties! These pockets of fried dough perfection come filled with a plethora of various savory and sweet fillings. Ours are handcrafted with the finest Italian ingredients imported directly from Puglia right to your table!
If you are visiting us during lunch, a small panzerotto is the perfect choice for a quick bite. If you are really hungry we suggest our large panzerotto! Having a sampler of our small panzerotti is also a great way to share and experience all of our different panzerotti varieties.
What is the difference between panzerotto and pizza?
The difference is in the dough. Our dough is a mixture of different flours, a mother yeast, a slow leavening time, and a lot of patience. Panzerotto resembles a calzone, so we like to call it a folded pizza. We serve all of our panzerotto fried, but let us know if you prefer it baked!
What is a puccia?
Puccia is our artisanal homemade flatbread originating from the area of Salento in Puglia, Italy.
Do you accept credit cards and debit cards?
Yes, we accept all major credit cards (MasterCard, Visa, American Express, and Discover).
Can I bring my dog with me to Panzerò?
Yes! We are very dog friendly, and we will be able to accommodate you on the patio.
I have a (urgent) question for Panzerò. Whom should I contact?
For any questions about reservations, please email us at administration@panzero.nl
For any questions about lost or forgotten items, please call us at 0102378426
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